Privacy Policy

July 2024

Introduction  

We at The Business Success Company Limited ("TBSC") are committed to protecting your privacy and confidentiality. We understand that users of our franchisee websites are concerned about their data being used lawfully. We take our responsibilities seriously and comply with the guidance provided by the Information Commissioner’s Office (ICO) and other relevant data protection laws worldwide. You can find information about the ICO at their website [https://ico.org.uk](https://ico.org.uk).  

This Privacy Policy explains how we collect, use, and disclose information about you when you visit our franchisee websites, use our services, or otherwise interact with us. By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the points below, your only recourse is to leave our website immediately.  

This privacy policy is issued by TBSC, covering all franchise locations under its brand. TBSC is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable law.  

We do not share, sell, or disclose any personally identifiable information collected at this site to third parties, except as outlined in this policy. The law requires us to determine how we process different categories of your personal information and notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, we will immediately stop processing your data.  

1. Information We Process Because We Have a Contractual Obligation with You  

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.   We may use it in order to:

- Verify your identity for security purposes

- Sell products to you

- Provide you with our services

- Provide you with suggestions and advice on products, services, and how to obtain the most from using our website

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.  

2. Information We Process with Your Consent  

Where there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, products, and services, you provide your consent to us to process information that may be personal information.  

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.  

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at [email protected].  

3. Information We Process Because We Have a Legal Obligation  

We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation. This can include your personal information.  

4. Website Usage Information  

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.  

5. Cookies  

Cookies are small text files placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period has passed.  

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.  

Here are the ways we use cookies:

- To record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

- To allow essential parts of our website to operate for you.

- To operate our content management system.

- To operate the online notification form

– the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.

- To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

- To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

- To store your personal information so that you do not have to provide it afresh when you visit the site next time.

- To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.  

6. Sharing Your Information with Third Parties  

We may share your personal information with third parties under the following circumstances:

- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and/or that of you or others.

Franchisees: To ensure the effective operation and oversight of the franchise network, we may share personal data between the franchisee and franchisor, regardless of which party originally collected the data. This sharing of information is necessary for maintaining consistent service standards, providing support, and monitoring compliance with franchise agreements

7. Complaints  

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give some of the information contained in your complaint to that other person. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone.  

8. Use of the Site by Children  

We do not market to children, nor do we sell products or services for purchase by children. If you are under 16, you may use our site only with consent from a parent or guardian. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.  

9. Disclosure to Government and Their Agencies  

We may be required to give information to legal authorities if they request it, or if they have the proper authorisation.  

10. Retention, Review, Update, or Removal of Personally Identifiable Information  

We keep your personal data only for as long as required by us to provide the services you have requested, comply with the law, or to support a claim in court. You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website.  

To do this, please contact us at [email protected]

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11. Data Ownership and Responsibility  

TBSC is the shared owner of the data with our franchisee businesses. All data collected through the franchisee websites is processed and stored in accordance with this Privacy Policy. TSB and the Franchisees must ensure compliance with this policy and all relevant data protection laws.  

If you have any questions regarding this privacy policy and notice, please contact us at [email protected].